ARRANGE A FUNERAL
OUR STEP-BY-STEP GUIDE
Arranging a funeral can seem daunting, especially if you’re dealing with the shock of an unexpected death. It can be not easy to know what to do next. Arranging a funeral is an important step in the grieving process and can help you come to terms with your loss.
There are a few things that you will need to take into consideration when arranging a funeral, and this guide will help you to navigate the process step by step.
We hope our guide provides some much-needed support at this difficult time.
HERE FOR YOU, FOR FUNERALS YOUR WAY
Available 24/7 on (03) 5248 3444
MAKE THE NECESSARY CALLS
A DEATH HAS OCCURRED – NOTIFY THE AUTHORITIES AND THEN CALL US.
Depending on where a death occurs, different steps will need to be taken. We hope the following information will be helpful.
If the death has occurred at home
If the death occurs at home with family or friends present, a family member should contact the deceased person’s doctor. If the doctor has treated them in the past and can confirm the cause of death, the doctor will usually issue a medical cause of death certificate (required by law). However, if the death occurs at home and no one is there at the time of death, the police will need to be notified. They will need to come to the home before the deceased can be transferred to an appropriate facility.
If you are unsure of who to notify or what to do, we are here to help. Simply call us on (03) 5248 3444.
If the death has occurred under supervised care
When a death occurs in a care facility such as a hospital or nursing home, their staff will notify you and the necessary authorities. If they have been given the name of the funeral company, they will notify them at the time of death.
After the deceased person has been transferred into our care, we will contact you to help you proceed. For extra assurance, you are welcome to contact us for confirmation that everything has been taken care of according to your wishes.
In the event of a sudden or unexpected death
If a death is sudden, accidental, or the cause of death cannot be confirmed, it is the doctor’s responsibility to notify the police on 000. In these cases, it is important that the deceased person is not moved or disturbed in any way. The police will contact a government-appointed funeral contractor to transfer the deceased person from the place of death to the Coroner’s mortuary. The Coroner will then investigate and determine the cause of death, which may involve a post-mortem examination. This may slightly delay the funeral arrangements until the necessary clearance is obtained (usually 6–9 days).
We recommend that you contact us as soon as possible so we can liaise with the Coroner’s Court and arrange to care for your loved one.
If the death has occurred interstate or overseas
If the death occurs away from home, please contact us when you are ready for us to start making arrangements to transport your loved one home and attend to any legal, statutory or customs requirements. If the family’s wish is that the deceased person be returned to their homeland for burial, we can liaise with government departments and airlines for you, prepare the necessary documentation and complete all necessary health and customs procedures.
WANT TO TALK IT THROUGH?
WE’RE HERE FOR YOU.
Contact us at any time and we’ll be glad to help. We’re here with expert guidance and an understanding ear 24 hours a day seven days a week. And it’s easy to arrange an appointment for a personal consultation. Call us: 03 5248 3444